Returns Policy

1. Introduction
ULTIMATE CHOICE PTE. LTD. values customer satisfaction and stands behind the quality of our clothing products. This Return & Refund Policy outlines the terms and conditions governing returns, exchanges, and refunds for purchases made through our e-commerce platform. By placing an order with us, you acknowledge and agree to the terms outlined in this policy.

2. Return Eligibility
We accept returns within 30 days from the date of delivery for items that meet the following criteria:

  • Items must be unworn, unwashed, and in original condition
  • All original tags must be attached and intact
  • Items must be in their original packaging with all accessories included
  • Proof of purchase (order number) must be provided

3. Non-Returnable Items
For health and safety reasons, the following items cannot be returned:

  • Intimate apparel (underwear, swimwear)
  • Socks and hosiery
  • Personalized or customized items
  • Final sale items (clearly marked during purchase)
  • Items damaged due to customer misuse or wear

4. Return Process
To initiate a return, please follow these steps:

  1. Contact our customer service team at [email protected] or (65) 83690085 to request a Return Authorization (RA) number
  2. Complete the return form included with your original order
  3. Pack the item securely in its original packaging
  4. Clearly write the RA number on the outside of the package
  5. Ship the package to our Singapore address

5. Return Shipping Costs
Customers are responsible for return shipping costs unless:

  • The item received was incorrect
  • The item was defective or damaged upon arrival
  • There was an error on our part in processing the order
    In such cases, we will provide a prepaid shipping label or reimburse reasonable shipping costs.

6. Inspection and Processing
All returned items undergo a quality inspection upon receipt at our facility:

  • Inspection is completed within 5 business days of receipt
  • We will notify you via email once inspection is complete
  • Approved refunds are processed within 3-5 business days after approval
  • If items don’t meet return criteria, they will be shipped back to customer at customer’s expense

7. Refund Methods
Refunds are issued using the original payment method:

  • Credit card payments: Refunded to original card (5-10 business days to process)
  • PayPal payments: Refunded to PayPal account (3-5 business days)
  • Bank transfers: Processed within 7 business days
  • Store credit: Issued immediately upon approval (with 10% bonus value)

8. Exchange Policy
We offer exchanges for:

  • Size exchanges (subject to availability)
  • Color exchanges (subject to availability)
  • Defective item replacements
    To request an exchange, contact our customer service team before returning the item.

9. Damaged or Defective Items
For damaged or defective items received:

  • Report within 48 hours of delivery
  • Provide clear photos of the damage/defect
  • We will arrange for free return shipping
  • Choose between replacement or full refund
  • Replacement subject to stock availability

10. Contact Information
For return-related inquiries, please contact us:
Return Address: 8 TEMASEK BOULEVARD #42 SUNTEC TOWER THREE SINGAPORE (038988)
Phone: (65) 83690085
Email: [email protected]
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM SGT
Response Time: Within 24 hours during business days

We reserve the right to modify this return policy at any time. The policy version active at the time of purchase will apply to your order.

Last Updated: October 23, 2025

ULTIMATE CHOICE PTE. LTD.