Shipping & Delivery

1. Introduction
ULTIMATE CHOICE PTE. LTD. is committed to providing reliable and efficient shipping services to our valued customers worldwide. This policy outlines our shipping and delivery procedures, timelines, and related terms. By placing an order with us, you agree to the terms outlined in this policy.

2. Order Processing
All orders are processed within 1-2 business days (excluding weekends and public holidays) after payment confirmation. During peak seasons or promotional events, processing may take up to 3 business days. You will receive an order confirmation email once your order has been processed successfully.

3. Shipping Methods
We offer multiple shipping options to cater to different needs:

  • Standard Shipping (7-15 business days)
  • Express Shipping (3-7 business days)
  • Priority Shipping (1-3 business days)
    The available shipping methods may vary depending on your location.

4. Shipping Destinations
We currently ship to over 100 countries worldwide. Some remote locations may have limited shipping options or additional surcharges. Please check our website for the complete list of supported countries.

5. Shipping Costs
Shipping costs are calculated based on:

  • Package weight and dimensions
  • Destination country
  • Selected shipping method
  • Any additional services required
    The exact shipping cost will be displayed at checkout before payment.

6. Delivery Timeframes
Delivery timeframes commence from the date of shipment and vary by destination:

  • Southeast Asia: 3-10 business days
  • North America & Europe: 7-15 business days
  • Other regions: 10-20 business days
    These are estimates and not guarantees.

7. Order Tracking
All orders come with tracking numbers. Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s journey in real-time.

8. Customs and Import Duties
International customers are responsible for:

  • All customs clearance procedures
  • Import duties and taxes
  • Any additional brokerage fees
    We cannot predict these charges as they vary by country.

9. Shipping Restrictions
We cannot ship to PO boxes or military addresses. Some countries may have restrictions on certain clothing items. It is the customer’s responsibility to check local import regulations before ordering.

10. Address Accuracy
Customers must ensure shipping addresses are complete and accurate. We are not responsible for packages lost or delayed due to incorrect addresses provided by customers. Address corrections after shipment may incur additional fees.

11. Failed Deliveries
If delivery attempts fail due to:

  • Incorrect address
  • Recipient unavailable
  • Refusal to accept package
    Additional shipping charges will apply for re-delivery attempts.

12. Shipping Insurance
All shipments include basic insurance coverage. For high-value orders (above SGD $500), we recommend purchasing additional insurance coverage during checkout.

13. Damaged or Lost Packages
In case of damaged or lost packages:

  • Report within 7 days of delivery (for damage)
  • Report within 30 days of expected delivery (for lost packages)
  • Provide supporting documentation and photos
    We will initiate investigations with the shipping carrier.

14. Returns and Exchanges
Please refer to our Return Policy for detailed information about returns and exchanges related to shipping issues.

15. Contact Information
For shipping-related inquiries, please contact us:
Company Address: 8 TEMASEK BOULEVARD #42 SUNTEC TOWER THREE SINGAPORE (038988)
Phone: (65) 83690085
Email: [email protected]
Business Hours: Monday-Friday, 9:00 AM – 6:00 PM SGT

We reserve the right to modify this shipping policy at any time. Customers will be subject to the policy in effect at the time of their order placement.

Last Updated: October 23, 2025

ULTIMATE CHOICE PTE. LTD.